CX Editor

CX Editor is a true WYSIWYG editor integrated into the Browser User Interface in Oracle Service Cloud. It allows to edit answers exactly like customers see them.


  • Edit an answer exactly like customers see it
  • Switch to full screen to make editing long answers convinient
  • Use A/B comparison to toggle between saved and updated content
  • Enable Visual Aids to clearly see the structure of your content

Image Browser

  • Integrated Image Browser that stores images in the assets folder
  • Create and manage folders
  • Upload multiple images at a time
  • Automatic thumbnail creation for fast execution


  • Comes shipped with accordion and tabset out of the box
  • Any custom component can be added to your editor


CX Editor in Workspace

Integrated Image Browser

Full Screen

Visual Aids View

Inserting a Tab Set

Editor Functions Overview


Contact us if you want a demo